Service Checklist and Project Brief
Information collection is electronically processed. A service commencement checklist is provided to guide information collection based on the defined goals and needs. Data or photos may be collected by mail through a USB flash drive, a portable hard drive, or a compact disc (CD). A project brief is provided to define the objective, target audience, and deliverable to ensure clear expectations from beginning to end.
Client Review and Approval
Branded contents, designs, and digital proofs are provided for client review and approval before implementation or publishing. Multi-device navigation and testing are offered for web design and email marketing. Each service deliverable includes two (2) standard editions to accommodate changes and modifications.
Performance and analytics reports are provided to measure success and offer actionable intelligence per client specification in the signed service agreement.
Payment Methods and Options
An electronic invoice is provided with each service agreement. The secure payment portal accepts credit card and debit card payments with Visa, MasterCard, American Express, or Discover. Check payment by mail may require additional 7-14 days for processing. Service will commence on the date payment is received and processed. Payment options include one-time payment and installment payment plan.
Expedited service is available for a priority fee of ten percent (10%) to fifteen percent (15%) of the service fees.
If service is paused due to an unforeseen event, such as a pending storm, the service deliverable is automatically rolled over for implementation in the next service term.
Service credit may be added to ongoing service to remedy unforeseen technical errors. It is generally remitted within thirty (30) days.
Clients can cancel their services at any time. If you want to cancel your service for any reason, please email us at firstname.lastname@example.org thirty (30) days before your next payment date. Upon receipt of the cancellation notice, data files and relevant information will be delivered to you within thirty (30) business days.
Digital media advertising and social media advertising include content marketing, design, stock image, video, or audio, ad placement, and response management. À la carte services and add-on solutions for media planning or media buying may be exceptions per client specification.
Stock Image, Video, and Audio
Each stock image, video, or audio includes copyright license features for the specific service usage per the signed service agreement.
Professional translation is available to serve multilingual audiences across sections of industries.
Branded domains include 2048-bit SSL certificates and WHOIS privacy for eligible top-level domains. Domain registration is never sold to any third party. Third-party registration may be transferred for management. An inactive domain is locked and parked. An expiring domain may be renewed per client specification, or the domain will be released.
Confidentiality and Privacy
Service Pricing Update
Service pricing may be updated to ensure competitive advertising bid adjustment, quality ad placement, and technical compatibility. Service pricing update does not affect ongoing services.