Service Checklist and Project Brief

Information collection is electronically processed. A service commencement checklist is provided to guide information collection based on the defined goals and needs. Data or photos may be collected by mail through a USB flash drive, a portable hard drive, or a compact disc (CD). A project brief is provided to define the objective, target audience, and deliverable to ensure clear expectations from beginning to end.


Client Review and Approval

Branded contents, designs, and digital proofs are provided for client review and approval before implementation or publishing. Multi-device navigation and testing are offered for web design and email marketing. Each service deliverable includes two (2) standard editions to accommodate changes and modifications.


Reporting

Performance and analytics reports are provided to measure success and offer actionable intelligence per client specification in the signed service agreement.


Payment Methods and Options

An electronic invoice is provided with each service agreement. The secure payment portal accepts credit card and debit card payments with Visa, MasterCard, American Express, or Discover. Check payment by mail may require additional 7-14 days for processing. Service will commence on the date payment is received and processed. Payment options include one-time payment and installment payment plan.


Priority Service

Expedited service is available for a priority fee of ten percent (10%) to fifteen percent (15%) of the service fees.


Service Rollover

If service is paused due to an unforeseen event, such as a pending storm, the service deliverable is automatically rolled over for implementation in the next service term.


Service Credit

Service credit may be added to ongoing service to remedy unforeseen technical errors. It is generally remitted within thirty (30) days.


Service Cancellation

Clients can cancel their services at any time. If you want to cancel your service for any reason, please email us at team@sldigital.rocks thirty (30) days before your next payment date. Upon receipt of the cancellation notice, data files and relevant information will be delivered to you within thirty (30) business days.


Advertising

Digital media advertising and social media advertising include content marketing, design, stock image, video, or audio, ad placement, and response management. À la carte services and add-on solutions for media planning or media buying may be exceptions per client specification.


Stock Image, Video, and Audio

Each stock image, video, or audio includes copyright license features for the specific service usage per the signed service agreement.


Translation

Professional translation is available to serve multilingual audiences across sections of industries.


Domain Management

Branded domains include 2048-bit SSL certificates and WHOIS privacy for eligible top-level domains. Domain registration is never sold to any third party. Third-party registration may be transferred for management. An inactive domain is locked and parked. An expiring domain may be renewed per client specification, or the domain will be released.


Confidentiality and Privacy

Client information, terms of service, and conditions are strictly confidential. Personal information and contact information obtained online are never exposed or sold to any third party. Client information is used only in compliance with the signed service agreement and the Privacy Policy.


Service Pricing Update

Service pricing may be updated to ensure competitive advertising bid adjustment, quality ad placement, and technical compatibility. Service pricing update does not affect ongoing services.