Consumer Packaged Goods

Consumer Decision-Making: The Complex Space between Triggers and Purchase

Consumer Decision-Making: The Complex Space between Triggers and Purchase

Alistair Rennie and Jonny Protheroe from Google's consumer insights team conducted a large-scale experiment to understand how consumers make decisions in an online environment of abundant choice and limitless information. The experiment showed that behavioral science principles are powerful tools for winning and defending consumer preference in the complex space between triggers and purchase.